returns.

Solyx is a one-person studio and every piece is created by hand. The returns policy is honest about that — it is not the policy of a large retailer with a warehouse and a generous restocking budget. Please read it before you order.

Ready-to-wear pieces

Standard catalog pieces are returnable for store credit within fourteen days of delivery, provided they are unworn, unwashed, and arrive back in their original condition. Returns ship at the buyer’s expense. Exchanges for a different size are subject to availability — the studio is small, and a different size may not exist on the rack.

Refunds to the original payment method are at the studio’s discretion. Most returns issue store credit. Significant cases — defects, wrong piece sent — are refunded fully, including return shipping.

Commissions

Commissioned pieces are made for one person, in one yarn, in one set of measurements. They are final sale. The studio works through every detail with you before any cutting or stitching, and reserves the right to decline a commission if the brief feels wrong.

If something arrives broken

Within seven days of delivery, write to hello@solyx.art with photographs and the order number. The studio repairs, replaces, or refunds — your choice — and covers the return shipping.

The lifetime repair offer

Independent of returns, Solyx repairs every piece it has ever made, for free, for the first year, and at modest cost (yarn + time) thereafter. The hope is that you keep the piece in wear for many seasons, not that it lives in a return cycle.